Privacy Policy

Vlink is a business platform that connects restaurants with their food and grocery vendors for ordering, balance tracking, and payment records. This policy explains what information we collect, why, and how we handle it.

Information we collect

When you create an account we collect your business name, email address, and optionally your area, business category, phone number, and operating details (order cut-offs, delivery days). If you complete business verification, we collect your legal business name, business/GST number, business address, and the documents you upload (government ID and business registration). When you use the platform we store the orders, catalogue items, offers, payment records, notes, and payment-proof screenshots that you create.

How we use it

We use this information solely to operate Vlink: to connect your business with the counterparties you choose, process and display orders and balances, verify businesses to keep the platform trustworthy, and send you transactional notifications (new orders, confirmations, payments, verification results). We do not sell your information, and we do not use it for advertising. Vlink does not display third-party ads and does not track you across other apps or websites.

Who can see your information

Your business profile (name, category, area, operating details, verified status) is visible to businesses you connect with. Your orders, balances, notes, and payment records are visible only to you and the specific business on the other side of each transaction. Verification documents are visible only to the Vlink review team and are never shared with other users. Your email address is not shown to other users.

Service providers

We use a small number of infrastructure providers to run Vlink: Railway (application and database hosting) and Resend (transactional email delivery). Data may be processed on servers in Canada and the United States. These providers process data only on our instructions.

Retention and deletion

We keep your information while your account is active. You can delete your account and all associated data directly in the app (look for "Delete my account"), or by emailing admin@vlink.systems. Transaction records that your counterparties rely on (their side of orders and ledgers) may be retained in anonymized or counterparty-scoped form as required for their business records.

Security

Passwords are stored hashed (bcrypt). Data is transmitted over HTTPS. Access to verification documents is restricted to the review team. No system is perfectly secure; notify us immediately at admin@vlink.systems if you suspect unauthorized access to your account.

Your rights

You may access, correct, or delete your personal information by using the app's profile settings or contacting us. Canadian users have rights under PIPEDA; we respond to all requests within 30 days.

Children

Vlink is a business tool and is not directed at anyone under 18.

Changes

If we make material changes to this policy we will notify account holders by email. Continued use after changes means acceptance.

Contact

Jungle Labs Inc. · Surrey, BC, Canada · admin@vlink.systems